Self-service

Applications that Improve the Customer Journey

August 10, 2018
Bots, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

IVAs Can Remake the Self-Service Landscape

February 15, 2018
Artificial Intelligence (AI), Intelligent Virtual Agents, Posts, Technology & Applications

AI: On the Right Path but Not Yet Real

December 7, 2017
Analytics, Artificial Intelligence (AI), Posts, Technology & Applications

The 3 Contact Center Applications That Pay for Themselves

These 8 Technologies Are Transforming the Contact Center

IVR Optimization Improves Service and Reduces Costs

June 4, 2017
DMG in the News, Interactive Voice Response (IVR), Self-Service / IVR / IVA

IVR Optimization Improves Service and Reduces Costs

May 2, 2017
Contact Center, Interactive Voice Response (IVR), Self-Service / IVR / IVA

Outstanding Customer Experience Is Still Your Top Service Goal

December 11, 2016
Contact Center, Publications, Strategy

IVRs Get a Bad Rap

October 1, 2012
Publications, Self-Service / IVR / IVA, Web Based Self Service