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The WFO Market Continues to Beat All Odds

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The Uberization of Workforce Management

By DMG Consulting on July 9, 2018 in Newsletter, Technology, Workforce Management

The Uberization of Workforce Management In 2015 DMG introduced the concept of adaptive real-time forecasting and scheduling to the market to help companies begin the process of rethinking their contact center staffing challenges. We called this concept the “uberization” of workforce management, as it was conceived with the intent of balancing the “power” between companies [...]

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WFM Solutions and Vendors Are Not All the Same

By DMG Consulting on August 18, 2017 in DMG in the News, Posts, Technology, Workforce Management

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Enterprise Servicing Goals for 2017: Great Service is Formula for Success (Whitepaper)

By Harold Fluss on March 2, 2017 in Goals, Goals [Contact Center], Strategy [Contact Center], Whitepapers

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Workforce Optimization Is Under Siege

By DMG Consulting on February 10, 2017 in Publications, Workforce Optimization

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Workforce Optimization Is Poised for Big Changes

By DMG Consulting on December 11, 2016 in Contact Center, Publications, Workforce Optimization

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