Tag Archives | workflow

Will Robotic Process Automation Replace Human Workers?

By DMG Consulting on May 16, 2019 in Posts, Robotic Process Automation, Technology

Is It Time to Invest in AI, Machine Learning, and Speech Technologies for Your Contact Center?

Thanks to AI and RPA, the WFO Market Surges

By DMG Consulting on March 1, 2019 in Artificial Intelligence, Posts, Robotic Process Automation, Technology, Workforce Optimization Suites

Smarter Bots Mean Greater Innovation, Productivity, and Value

By DMG Consulting on January 4, 2019 in Posts, Robotic Process Automation, Technology

Applications that Improve the Customer Journey

By DMG Consulting on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service

Applications that Improve the Customer Journey Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign [...]

Scouting Report: Robots Are in Your Contact Center’s Future

By Chris Detmer on November 2, 2017 in Desktop Analytics [Contact Center], Posts, Robotic Process Automation, Technology

The 3 Contact Center Applications That Pay for Themselves

By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service

Thank you for your interest in DMG Consulting's publications Please complete the registration form below. First Name*Last NameEmail Address* Monthly DMG Newsletter I would like to receive the monthly DMG Newsletter PhoneThis field is for validation purposes and should be left unchanged. Close The 3 Contact Center Applications That Pay for Themselves 9/29/2017 By Donna [...]

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