Contact Center KPIs: Less is MoreOctober 25, 2017Agent Management, Contact Center Performance Management (CCPM), Customer Experience Management, Key Performance Indicators (KPIs), Management & Operations, Omni-Channel Contact Center, Posts
DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market ReportOctober 18, 2017Press Releases
The 3 Contact Center Applications That Pay for ThemselvesOctober 5, 2017Bots, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) / Business Case, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service
Should Customer Service be a Sales Channel?September 16, 2017DMG in the News, Employee Engagement / Life Cycle Management, General [CRM], Inside Sales, Posts
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market ReportAugust 21, 2017Press Releases
WFM Solutions and Vendors Are Not All the SameAugust 18, 2017DMG in the News, Posts, Technology & Applications, Workforce Management