Archive | Back Office
Back-Office Departments Are Essential to the Customer Experience
Back-Office Departments Are Essential to the Customer Experience
It’s Time to Fix Back-Office Operations (Whitepaper)
Desktop Analytics Optimizes the Service Experience (Whitepaper)
By DMG Consulting on August 29, 2013 in Desktop Analytics [Back Office], Desktop Analytics [Contact Center], Whitepapers
Transforming Your Contact Center Into an Essential Corporate Contributor
By DMG Consulting on April 10, 2013 in Back Office, Contact Center, Management [Back Office], Publications, Social Media, Strategy [Contact Center]
Stop your contact center from being marginalized. Generate revenue, optimize your back office, take on social media.
Back Offices: It’s Time to Change the Work
By DMG Consulting on November 19, 2012 in Back Office, Management [Back Office], Performance Management [Back Office], Publications
Use performance management in your contact center back office.
The Emergence of Back-Office Workforce Optimization Suites (Whitepaper)
By DMG Consulting on October 30, 2012 in Desktop Analytics [Back Office], Whitepapers, Workforce Management, Workforce Optimization Suites
It’s Time to Get Serious About Back Office Performance
Use desktop analytics in your back office to improve productivity.
Improving Back Offices with Performance Management and Desktop Analytics (Whitepaper)
By DMG Consulting on August 8, 2012 in Desktop Analytics [Back Office], Management [Back Office], Whitepapers
Should Contact Center Agents Do Back-Office Work During Slow Period
Should Contact Center Agents Do Back-Office Work During Slow Period
The Missing Links in Back-Office Business Process Management (Whitepaper)
By DMG Consulting on June 22, 2012 in Desktop Analytics [Back Office], Management [Back Office], Whitepapers, Workforce Management
Desktop analytics: A game changer for contact centers, back offices
By DMG Consulting on March 13, 2012 in Back Office, Contact Center, Desktop Analytics [Contact Center], Management [Back Office], Publications
Desktop analytics: A game changer for contact centers, back offices
Desktop Analytics: The Key to a Better Back Office (Whitepaper)
By DMG Consulting on October 16, 2011 in Desktop Analytics [Back Office], Desktop Analytics [Contact Center], Whitepapers