Top Menu

Archive | Omni-Channel Contact Center

A Channel is a Channel

A Channel is a Channel Headlines shout the power and benefits of the newest “servicing” channels – one day it is social media and the next it is chat. In fact, no single channel is more important than another. What matters is that customers, prospects, partners, and everyone else receives a response in their channel [...]
Continue Reading

Call Tracking Can Bring Marketing and Customer Service Together

Continue Reading

Top KPIs for Managing Customer Service, Sales and Collections Contact Centers (whitepaper)

Continue Reading

Building a Business Case for Cloud-Based Contact Center Solutions (whitepaper)

Continue Reading