The Art and Science of Developing Effective IVR Applications
Archive | Self-Service
Let’s Make a Deal – A transitioning IVR market gives buyers negotiating power.
A transitioning interactive voice response system (IVR) market gives buyers negotiating power.
IVR Optimization: A Small Investment for a Great Payback
IVR Optimization: A Small Investment for a Great Payback
Helping your IVR Realize its Potential
Helping your IVR Realize its Potential
Insurance Property and Casualty – Enhance the Caller Experience and Increase Policyholder Loyalty with Voice Self-Service (Whitepaper)
Insurance Providers – Using Voice Self-Service to Enhance the Customer Experience for Health Care Insurance Companies (Whitepaper)
Financial Services – Using Voice Self-Service to Enhance the Retail Banking Experience (Whitepaper)
Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals
Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals
IVR to the Rescue! A Benchmarking Study of 2010 Enterprise, Contact Center and IT Priorities and the Critical Role of IVRs in Achieving These Goals (Whitepaper)
Benefits and ROI of Hosted/Managed Service IVR
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR
Voice Self-Service to the Rescue
Why Hosted IVR May Be Right For You
By DMG Consulting on July 1, 2009 in Cloud-Based Contact Center, Contact Center, Publications, Self-Service, Web Based Self Service
Why Hosted IVR May Be Right For You
Hosted/Managed Service IVR Market Report (Abstract) (Whitepaper)
Self-Service: Putting Customers First Makes You a Winner (Whitepaper)
The Recession’s Impact on Contact Center Technology Investments
By DMG Consulting on February 15, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service, Workforce Optimization
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]
The Rise of Proactive Customer Care
By DMG Consulting on February 2, 2009 in Contact Center, Dialing, Proactive Customer Care, Publications, Self-Service
The Rise of Proactive Customer Care
IVR Goes Proactive
By DMG Consulting on February 1, 2009 in Contact Center, Dialing, IVR/Speech Recognition, Publications, Self-Service
IVR Goes Proactive
The Impact of Self-Service on Contact Center Agents
By DMG Consulting on August 19, 2008 in IVR/Speech Recognition, Publications, Self-Service, Web Based Self Service
The Impact of Self-Service on Contact Center Agents
Self Service: Are You Doing What is Right for Your Customers?
Self Service: Are You Doing What is Right for Your Customers?
Customer Process Changes Improve Performance of Self-Service Application
Customer Process Changes Improve Performance of Self-Service Application 1/2/2008 https://www.dmgconsult.com/publications/articles.asp?id=166 http://www.crmxchange.com/speech/jan08.asp CRMXchange Publications/Self-Service, Publications/Self-Service/ IVR/Speech Recognition Self-Service Self-service, customer service, Contact Center, Call Center
Calls Are Not Going Away – Invest in Your Voice Self-Service Infrastructure
Calls Are Not Going Away – Invest in Your Voice Self-Service Infrastructure Calls Are Not Going Away – Invest in Your Voice Self-Service Infrastructure 7/31/2007 By Donna Fluss CRMXchange.com Printer Friendly Format View this document on the publisher’s website. Self-service applications are increasingly essential components of call center operations. Voice self-service applications handle a large […]
The Best Self-Service Applications
The Best Self-Service Applications
Self-service applications save money
Self-service applications save money
What’s New in the IVR World
What’s New in the IVR World What’s New in the IVR World 9/19/2006 By Donna Fluss CRMXchange Printer Friendly Format View this document on the publisher’s website. Every August, SpeechTek holds its annual conference in New York City. For many years, this has been the largest gathering of IVR and speech vendors and a great […]