Speech Technology Magazine NewsBlast – Donna’s View
Archive | Self-Service
How to Fix Your Hated IVR
How to Fix Your Hated IVR
The Fight for Dominance in the Speech Recognition Market
The Fight for Dominance in the Speech Recognition Market
The Battle for Speech Recognition Market Dominance
The Battle for Speech Recognition Market Dominance
The Cost of Building Speech Applications in Contact Centers
The Cost of Building Speech Applications in Contact Centers
Customers Shouldn’t Have To Think About Speech Recognition
Customers Shouldn’t Have To Think About Speech Recognition
Building the Case for Speech
Building the Case for Speech
Speech Standards Improve Service Quality, Customer Experience and Reduce
Speech Standards Improve Service Quality, Customer Experience and Reduce
The Compelling ROI Benefits of Speech Recognition
The Compelling ROI Benefits of Speech Recognition
The Speech Market Deserves a Break
The Speech Market Deserves a Break
Speech Technology is Ready For Prime Time!
Speech Technology is Ready For Prime Time!
eService Vendor Guide: Kana, Oracle, RightNow, SAP, Siebel and more
eService Vendor Guide: Kana, Oracle, RightNow, SAP, Siebel and more
eService Application Selection Guide
eService Application Selection Guide
The Guide to eService
The Guide to eService
Email Delays Alienating Customers and Increasing Costs?: E-Mail Response Management to the Rescue!
Email Delays Alienating Customers and Increasing Costs?: E-Mail Response Management to the Rescue!
The Intimate Connection Between Customer Satisfaction and ROI (Whitepaper)
Practical Guide to Speech Recognition (Whitepaper)
Talking Your Way to Savings
By DMG Consulting on October 1, 2002 in Customer Relationship Management (CRM), IVR/Speech Recognition, Publications, Return on Investment (ROI) [CEM], Self-Service
Talking Your Way to Savings
Speech Recognition: Ripe for the Picking
Speech Recognition: Ripe for the Picking