Archive | Self-Service
Will Robots Make Live Agents Obsolete? (whitepaper)
VISION 2020
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Intelligent Automaion, Intelligent Virtual Agents, Posts, Robotic Process Automation, Self-Service, Technology, Workforce Management
Voice Self-Service Has Become More Popular – and It’s About to Get Much Better
Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service (whitepaper)
11 Keys to Designing Effective IVAs
By DMG Consulting on January 18, 2019 in Intelligent Virtual Agents, Intelligent Virtual Agents, Posts, Technology
IVA Is the Future of Voice Self-Service
By DMG Consulting on January 4, 2019 in Intelligent Virtual Agents, Intelligent Virtual Agents, Posts, Technology
Applications that Improve the Customer Journey
By DMG Consulting on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service
AI and Automation is the Path to the Future for Contact Centers (whitepaper)
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
IVR Optimization Improves Service and Reduces Costs
IVR Optimization Improves Service and Reduces Costs
Your Customers Deserve a Better IVR (whitepaper)
By Harold Fluss on March 30, 2017 in IVR Analytics, IVR/Speech Recognition, Self-Service, Whitepapers
Why You Should Care about Your IVR
Voice Is Changing, Not Disappearing
By DMG Consulting on July 28, 2014 in Contact Center, Customer Journey, Publications, Self-Service, Speech Analytics, Visual IVR
Voice Is Changing, Not Disappearing
Improving Customer Experience with IVR (Whitepaper)
By DMG Consulting on May 23, 2014 in IVR Analytics, IVR/Speech Recognition, Voice Biometrics, Whitepapers
Improving the Customer Experience with IVR Analytics
By DMG Consulting on November 10, 2012 in Contact Center, Contact Center: Analytics, Customer Experience Analytics, IVR Analytics, Publications, Self-Service
Improving the Customer Experience with IVR Analytics
IVRs Get a Bad Rap
IVRs Get a Bad Rap
How to Get the Most Out Of Proactive Customer Care
By DMG Consulting on May 10, 2011 in Contact Center, IVR/Speech Recognition, Proactive Customer Care, Publications, Self-Service
How to Get the Most Out Of Proactive Customer Care
Separating Fact From Fiction
Separating Fact From Fiction
Speaking of Solid Payback
Speaking of Solid Payback
Hosted IVR Vendors Are Here to Serve
Hosted IVR Vendors Are Here to Serve
IVR is not a Field of Dreams
IVR is not a Field of Dreams
Finding the Balance between IVR and Live-Agent Support
Finding the Balance between IVR and Live-Agent Support