News & Videos

The 3 Contact Center Applications That Pay for Themselves

October 5, 2017
Bots, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) / Business Case, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

Should Customer Service be a Sales Channel?

September 16, 2017
DMG in the News, Employee Engagement / Life Cycle Management, General [CRM], Inside Sales, Posts

What does digital transformation mean for contact centers?

September 12, 2017
Q&A

The AI Revolution: What’s Real and What’s Not

September 12, 2017
Newsletters

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report

August 21, 2017
Press Releases

WFM Solutions and Vendors Are Not All the Same

August 18, 2017
DMG in the News, Posts, Technology & Applications, Workforce Management

These 8 Technologies Are Transforming the Contact Center

Should Social Media be the Responsibility of Customer Service or Marketing?

August 15, 2017
Newsletters

Our contact center supervisors spend most of their time taking escalations and answering agent questions, rather than working with their teams. Could adding team leaders help?

August 15, 2017
Q&A

The Omni-Channel Agent Experience

August 2, 2017
Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology & Applications

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