In Times of Crisis, Contact Center Agents Must Practice Mindfulness May 21, 2020 / | COVID-19 / Pandemic, Employee Engagement / Life Cycle Management, Posts Read more »
AI Will Change the Service Game, Eventually May 21, 2020 / | Artificial Intelligence (AI), Customer Service, Digital Transformation, Millenials, Posts, Technology & Applications, Trends and Challenges Read more »
5 Customer Service Trends That Point to a Promising Future May 21, 2020 / | Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Big Data, Cloud Technology, Digital Transformation, Intelligent Automaion, Intelligent Virtual Agents, Posts, Technology & Applications, Trends and Challenges Read more »
VISION 2020 May 21, 2020 / | Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management Read more »
Pandemic Proves the Flexibility of CCaaS Solutions April 20, 2020 / | Best Practices, Cloud Technology, COVID-19 / Pandemic, DR/BC, Management & Operations, Posts Read more »
What’s New in the World of Contact Center WFM April 20, 2020 / | COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management Read more »
Managing Contact Centers Through the COVID-19 Pandemic March 18, 2020 / | COVID-19 / Pandemic, Newsletters Read more »
Tips for Mitigating the Impact of Pandemics on Contact Centers March 10, 2020 / | Best Practices, Business Case, COVID-19 / Pandemic, Disaster Recovery / Contingency Planning, Management & Operations, Posts Read more »