Tag Archives | Analytics
Thanks to AI and RPA, the WFO Market Surges
By DMG Consulting on March 1, 2019 in Artificial Intelligence, Posts, Robotic Process Automation, Technology, Workforce Optimization Suites
Speech Analytics and AI Is a Winning Combination
By DMG Consulting on February 25, 2019 in Analytics-Enabled QA, Artificial Intelligence, Customer Journey, Posts, Surveying, Technology
Scouting Report: Speech Analytics Enters Its Next Act — Maturity
By DMG Consulting on January 2, 2018 in Analytics-Enabled QA, Artificial Intelligence, DMG in the News, Posts, Quality Management/Liability Recording, Speech Analytics, Technology
Workforce Optimization Is Under Siege
Workforce Optimization Is Poised for Big Changes
Great Customer Service Isn’t an Accident
Speech Analytics Can Help Alter the Service Paradigm
Forget Annual Reviews: Use QA to Appraise Agents
Outstanding Customer Experience Is Still Your Top Service Goal
Can Speech Analytics Deliver a Payback and Benefits?
By DMG Consulting on August 23, 2016 in Contact Center, Return on Investment (ROI) [Contact Center], Speech Analytics
Using Speech Analytics to Improve Your Contact Center
Analytics-Enabled QA: It’s Time!
By DMG Consulting on June 25, 2016 in Contact Center, Publications, Quality Management/Liability Recording, Speech Analytics
Analytics-Enabled QA: It’s Time!
Speech Analytics Can Reduce the Risk of Fines
By DMG Consulting on January 22, 2015 in Contact Center, Legislation, Publications, Speech Analytics
Speech Analytics Can Reduce the Risk of Fines
What is Speech Analytics?
What is Speech Analytics?
Voice Is Changing, Not Disappearing
By DMG Consulting on July 28, 2014 in Contact Center, Customer Journey, Publications, Self-Service, Speech Analytics, Visual IVR
Voice Is Changing, Not Disappearing
Use Desktop Analytics to Improve Your Servicing Environment
By DMG Consulting on May 1, 2014 in Contact Center, Desktop Analytics [Contact Center], Publications
Use Desktop Analytics to Improve Your Servicing Environment
Speech Analytics Is an Enterprise Change Agent
Speech Analytics Is an Enterprise Change Agent
Speech Analytics Comes of Age
Speech Analytics Comes of Age
The Ideal Speech Analytics Solution
The Ideal Speech Analytics Solution
Ten Best Practices for Succeeding with Speech Analytics
Ten Best Practices for Succeeding with Speech Analytics
For Speech Analytics, the Best Is Yet to Come
For Speech Analytics, the Best Is Yet to Come
Changing the Face of Workforce Optimization
By DMG Consulting on March 1, 2013 in Contact Center, Contact Center: Analytics, Publications, Workforce Optimization
Changing the Face of Workforce Optimization
Improving the Customer Experience with IVR Analytics
By DMG Consulting on November 10, 2012 in Contact Center, Contact Center: Analytics, Customer Experience Analytics, IVR Analytics, Publications, Self-Service
Improving the Customer Experience with IVR Analytics