Tag Archives | millennials
The Making of Great Agents (whitepaper)
By Harold Fluss on July 27, 2017 in Agent Engagement, Coaching/eLearning, Performance Management [Contact Center], Training, Whitepapers
Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)
IVR Optimization Improves Service and Reduces Costs
Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step
Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper)
By Harold Fluss on March 15, 2017 in Channels [Contact Center], Strategy [Contact Center], Whitepapers