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Tag Archives | Work-Life Balance

The Uberization of Workforce Management

By DMG Consulting on July 9, 2018 in Newsletter, Technology, Workforce Management

The Uberization of Workforce Management In 2015 DMG introduced the concept of adaptive real-time forecasting and scheduling to the market to help companies begin the process of rethinking their contact center staffing challenges. We called this concept the “uberization” of workforce management, as it was conceived with the intent of balancing the “power” between companies [...]

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WFM Solutions and Vendors Are Not All the Same

By DMG Consulting on August 18, 2017 in DMG in the News, Posts, Technology, Workforce Management

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Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)

By Harold Fluss on July 11, 2017 in Whitepapers, Workforce Management

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Workforce Management’s Best Years Lie Ahead

By DMG Consulting on December 11, 2016 in Contact Center, Publications

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Finding the Right Work-Life Balance is Essential for the Millennial Generation

By DMG Consulting on August 14, 2012 in Contact Center, Millenials, Publications, Workforce Management

Learn how to reduce attrition and keep Millenials in your contact center with these do’s and don’ts.

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