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Is there a robotic process automation application for contact centers?

Question: Our back-office operations utilize robotic process automation, but I’m not sure how we’d use it in the contact center. Is there a different application for contact centers? Answer: Robotic process automation (RPA) solutions most commonly used in back-office environments are unattended RPA applications. This type of RPA performs end-to-end automation of high-volume transaction-based activities [...]
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AI and Automation is the Path to the Future for Contact Centers (whitepaper)

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