Articles & Posts:

Three Pillars of AI for Contact Centers

June 11, 2019 / | Artificial Intelligence (AI), Posts, Technology & Applications

Will Robotic Process Automation Replace Human Workers?

May 16, 2019 / | Automation / Robotic Process Automation (RPA), Posts, Technology & Applications

WFM Solutions Adapt to Changing Needs

May 3, 2019 / | Newsletters

Workforce Optimization Ushers in the Real-Time Contact Center

April 16, 2019 / | Artificial Intelligence (AI), Automation, Posts, Real-Time, Technology & Applications, WFO Suites

Essential Role of Contact Centers in Digital Transformations

April 16, 2019 / | Newsletters

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market

March 8, 2019 / | Newsletters

Customer Service Is Everyone’s Responsibility

March 1, 2019 / | Customer Experience Analytics, Customer Journey Analytics (CIA), Management & Operations, Posts, Technology & Applications

Thanks to AI and RPA, the WFO Market Surges

March 1, 2019 / | Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Posts, Technology & Applications, Workforce Optimization Suites

Innovation Is What Makes Us Great

March 1, 2019 / | Artificial Intelligence (AI), Customer Service, Posts, Technology & Applications

Speech Analytics and AI Is a Winning Combination

February 25, 2019 / | Analytics-Enabled QA, Artificial Intelligence (AI), Customer Journey Analytics (CIA), Posts, Surveying, Technology & Applications