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Archive | Management [Back Office]
Back Offices: It’s Time to Change the Work
By DMG Consulting on November 19, 2012 in Back Office, Management [Back Office], Performance Management [Back Office], Publications
Use performance management in your contact center back office.
Improving Back Offices with Performance Management and Desktop Analytics (Whitepaper)
By DMG Consulting on August 8, 2012 in Desktop Analytics [Back Office], Management [Back Office], Whitepapers
Should Contact Center Agents Do Back-Office Work During Slow Period
Should Contact Center Agents Do Back-Office Work During Slow Period
The Missing Links in Back-Office Business Process Management (Whitepaper)
By DMG Consulting on June 22, 2012 in Desktop Analytics [Back Office], Management [Back Office], Whitepapers, Workforce Management
Desktop analytics: A game changer for contact centers, back offices
By DMG Consulting on March 13, 2012 in Back Office, Contact Center, Desktop Analytics [Contact Center], Management [Back Office], Publications
Desktop analytics: A game changer for contact centers, back offices